Account PIN Verify on Live Chat

How to Verify Account with PIN on Live Chat in SeekaHost Client Area

How to Verify Account with PIN on Live Chat in SeekaHost Client Area

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SeekaHost has brought yet another new implementation to bring down customer waiting time through ticket and as well to ensure authorized person initiate live chat to request and process any account related information.

With Chat Verification PIN option, customers can easily verify their account with SeekaHost support team and process most of their concern or tasks through live chat.

Let’s guide you step by step how you can initiate live chat to successfully verify the pin for the account.

 

Steps to Get Chat Verification PIN:

Step 1: Login to SeekaHost Client Area Account

Step 2: On the dashboard, scroll down a bit and you can see Chat Verification PIN section with 6 digit PIN number visible.

Chat Verification PIN with Expiry Time

 

NOTE: The Verification PIN will be active only for 1 hour. You can check expiring time as well.

 

Step 3: Click the Verification PIN to copy the code for sharing in the live chat with the agent.

Step 4: Visit SeekaHost.com website. In the bottom right corner of the page, you will see a blue box labelled “Online.” Click on this box.

Live Chat Open

 

Step 5: Enter your account login details registered with SeekaHost. Click “Start Chat” button.

Start Live chat SeekaHost

 

Step 6: Once chat initiated after sharing your concern, support agent might ask for Verification PIN generated in your client area. Share the copied code with them

Account PIN Verification Live Chat

 

Step 7: Once verified, your query will be further investigated and processed by our support agent.

Step 8: On your next chat initiate, you can see your existing PIN is already active. So you do not need to verify your account again in live chat. You can click “Show New PIN” if you want to generate new pin.

Show new Chat Verification PIN

 

Step 9: If you start a new chat after one hour from your last live chat, click “Show New PIN” to share the updated Chat Verification PIN from your dashboard.

 

This is to ensure our client account information data are kept secured and only authorized person are allowed to share or get sensitive information through our support agent. It will also help customer quickly process their query from live chat instead of raising ticket which our team will raise on your behalf about the conversation.

 

If you are a registered user in SeekaHost and have any queries to be clarified or issues to be sorted, you can raise a ticket through the client area dashboard or email to support@seekahost.com. For immediate interaction or guidelines, contact our support team available in Live Chat at the right bottom corner of the website.