10 Best Live Chat Software For Business Website
By Menaga Devi
The purpose of live chat is to engage the visitors or customers when they are facing any issues or answering to their queries regarding the product/service of a company. Most of the product/service based software firms are using the Live Chat software in order to give the customer support to their customers. By providing the best support to the people, the chances of conversion of traffic to sales happen. If the support disappoints the people, it will be a huge drawback for the firm.
Best Live Chat Software For Websites
There is much live chat software available in the market. But, there are only a few live chat software are the best and most used by large and small firms. They are
The ZenDesk chat is one of the most widely used Live chat software in most of the firms. The Zendesk allows it to easily integrate with the existing customer support software. It works well with WordPress, Joomla, Salesforce, and other third party services. It also packed with the analytics, AI-enabled chat when there is no live agent support.
Intercom is also one of the best live chat software that can be used for your website. The intercom packs with many features they are Support Assistant, Lead Generation tool, marketing, and engagement software. It is a tool, which helps you to capture leads & conversions.
The Freshchat is another one of the good live chat software for your website. This software is used by the topmost firms in the world. This software can be used either by live agents or AI Bots. The special feature present in the Fresh Chat is that you can view the timeline of the customer/visitors, can able to see the profiles of the live agents, etc.,
Drift has the ability to convert visitors into customers. It is a conversational marketing platform with an automated AI chatbot that helps most of the people in time-saving and increase in conversions. Even though there are more features within it, the Drift is not suitable for most of the small businesses.
Zoho Desk enables the business to convert the chat into sales easily. It is one of the most used live chat software, which is specially designed for customer service. Also, the Zoho Desk software provides you the feedback forms present within the chat widget that allows the user to submit their reviews about the support service & chat.
Smartsupp is the live chat software tool available under low cost in the market. This tool allows you to record the sessions of the customers. Additionally, chat conversations can be tracked by Google Analytics to see your performance.
Help Crunch is a live chat software that helps the people to gather leads and can spend more time by having conversations. Help Crunch is a paid live chat software that offers you Chat transcripts, saving the responses and a lot more.
Live Chat has more power to turn your visitors into sales. The key features available in this software are Chat transcripts, multilingual chat, report creation, message sneak peeks, chat tags, and ticketing mode.
The Tawk is one of the best live chat software which is used by most of the websites. It has more customizable options in it. You can also hire live chat agents to provide customer engagement experience to the visitors. The tawk is the best live chat software specially for WordPress websites. It also includes the ticketing system, live monitoring, and more options.
The Olark chat helps you to increase your sales and conversions. You can able to see the cart contents of each visitor. The features present in the Olark are CRM Integration, transcripts, reports & statistics.
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